Booking Teams

Booking Terms & Conditions Indigo Cruises offers private group charters in Thailand and other Southeast Asian countries.

 

  1. Booking and Payments

    1. Booking Request and Invoice: Once availability has been confirmed, please notify Indigo Cruises if you wish to book a trip. After receiving the booking request, Indigo Cruises will send you an invoice stating the amounts to be paid in total (charter fee) and as deposit. The dates these amounts are to be paid will be stated as well.

    2. Deposit and Reservation: The deposit is 50% of the total charter fee and due no later than 14 days after the invoice has been sent. Indigo Cruises will reserve the yacht according to your request for the period of 14 days. After depositing, please inform Indigo Cruises of your payment. Upon receiving this payment Indigo Cruises will immediately send you a booking confirmation. By submitting the payment, you confirm that you have read and accepted these Terms & Conditions.

    3. Payments Dates: The balance has to be paid in full no later than 6 weeks before the departure date. Bookings made less than 6 weeks before departure are to be paid in full and within 14 days after the invoice has been sent. Late payment may be regarded as cancellation of your booking whereupon your booked space may not be secured. In this case, the relevant cancellation fees may apply.

    4. Payment Details: Payments will have to be made in the currency quoted on the invoice by bank transfer. All bank or credit card charges will be borne by the payer. 5) Guest Details: Guests are required to submit to Indigo Cruises their personal information (such as passport details etc.) as requested by Indigo Cruises upon booking.
       

  2. Altering of a Booking
    Provided it does not interfere with the schedule, Indigo Cruises does not charge any fees for minor alterations to the booking. Major alterations, which do interfere with the booking schedules, may be treated as cancellations and re-bookings whereupon the relevant fees may apply.
     

  3. Cancellation by the Guest 
    Indigo Cruises needs to be notified of booking cancellations by email. The date Indigo Cruises receives the notification is the date used for calculating the cancellation fee. The following cancellation fees apply:

    1. 25% of the charter fee, if booking is cancelled 12 to 6 weeks prior to charter;

    2. 75% of the charter fee, if booking is cancelled 6 to 4 weeks prior to charter;

    3. 100% of the charter fee, if booking is cancelled less than 4 weeks prior to charter. The same applies for no-shows. The yacht will wait for 6 hours maximum for its guests who are arriving late and who have notified the captain prior to the official time of boarding.
       

  4. Cancellation and Liability by Indigo Cruises
    If prior to commencement of the charter, Indigo Cruises cancels the booking or the entire charter, the guest shall be entitled to full reimbursement of all payments made without interest. The guest shall not be entitled to any compensation or penalty payments. In the event of any causes beyond reasonable control (force majeure), including but not limited to acts of god, natural disasters, acts of war or terrorism, strike, orders, regulations of the government, local weather or sea conditions etc., Indigo Cruises will bear no responsibility for not providing its services, accommodation, meals, transportation or any other services. If during the charter period, the yacht is disabled by breakdown of machinery, grounding, collision or any other cause so as to prevent reasonable use of the yacht by the guests, Indigo Cruises shall make a pro rata refund of the charter fee for the period of disablement. A modern yacht contains many pieces of machinery and equipment, which have to work in the harsh marine environment. Although the yachts are well-maintained, equipment breakdown can occur. As long as the quality of the trip is not unduly affected in the event of equipment breakdown, such a breakdown by itself is no ground for refund. Indigo Cruises is not responsible for theft or loss of money or any other valuables or items of any kind on board the yacht or elsewhere. The yacht is insured against fire, damage, marine collision, risks and hazards of the voyage, including engine, hull and yacht equipment, for any and all casualty and loss or damage that may occur to or be suffered by the yacht or crew for the full term of the charter period. Coverage is excluded for loss of cash, negotiable instruments, precious metals or stones, 3 valuables or objects of a rare or precious nature, belonging to persons. Indigo Cruises will not be held responsible for any injury or loss suffered by any guest, or any loss, damage, injury, infection or pain suffered by either the guests’ persons or property, during the term of the charter. More specifically, but without limiting the foregoing, Indigo Cruises and the yacht’s insurance underwriters accept no responsibility for accidents, injuries or death due to any activities, including but not limited to, diving, snorkelling, swimming, water skiing, surfing, windsurfing, sea kayaking, or hiking, no matter whether any equipment had been supplied by Indigo Cruises or by the guest. Upon boarding, guests are required to sign a liability waiver. 
     

  5. Personal Insurance & Health
    As there is an inherent risk in activities like sailing and holidays in tropical areas, guests are required to have sufficient insurance covering all activities and sports they intend to undertake. Indigo Cruises requires of all guests that they procure travel health insurance. Indigo Cruises also advises that guests procure travel cancellation insurance to avoid the risk of having to pay cancellation fees. The nature of a charter may render it unsuitable for anybody with physical disabilities or undergoing medical treatment. The guests warrant their medical fitness for the cruise. The guests undertake to have all necessary vaccinations for the countries or regions to be visited. 
     

  6. Itineraries & Yachts
    Where itineraries are given, they are approximates and may be subject to changes on accord to guest requests, weather conditions, official regulations, or other circumstances. The final decision regarding the itinerary always lies with the captain of the yacht. Should local authorities or force majeure prevent the cruise from taking place where planned, then the cruise will take place in a close-by location or in a neighbouring country, if possible. The charter cruises offered by Indigo Cruises take place on “Princess Katharine”. 
     

  7. Passports, Visas and Government Fees 
    The Cambodian/Thai - authorities charge foreign visitors various fees for entering their countries. These fees are not included in the Indigo Cruises charter rate. The rate of the government fees is subject to changes and will be communicated according to Indigo Cruises’s best knowledge upon booking. Guests undertake to have all necessary visas and/or documents for the countries to be visited. Thailand requires visas for citizens of most countries. Most Thai port emigration points such as Ranong or Phuket do not issue visas on arrival. Guests crossing the border between Thailand and Cambodia need to ensure that they use the same passport for emigration and immigration at both border control posts. The authorities of other countries visited during a charter cruise may also charge certain, sometimes unexpected, fees. Unless expressly otherwise agreed upon with Indigo Cruises, any such fees are also not included in the charter price and will have to be borne by the guest.
     

  8. Information Provided 
    The information Indigo Cruises provides regarding the yachts, equipment, region, itineraries, crew, arrival/ departures and all other aspects of the charters is correct to the best of Indigo Cruises’s knowledge. However, Indigo Cruises does not guarantee the correctness of any such information and reserves the right to change any of the above as circumstances dictate without prior notice. 
     

  9. Children 
    If children are taken on board, the guests shall be fully responsible for their conduct and entertainment and neither Indigo Cruises nor any member of the crew shall be held responsible for their conduct or entertainment.
     

  10. Alcoholic Beverages 
    All yachts offer a range of alcoholic beverages, which may be purchased and paid for during the cruise. Guests wishing to bring alcohol on board, will have to pay a corkage fee of USD 5 per bottle of wine and USD 10 per bottle of champagne or spirit. Beer may not be brought onto the yacht by the guests. 
     

  11. Behaviour on Board 
    The guests shall comply with the laws and regulations of any country into whose waters the yacht shall enter during the course of the cruise. The guests shall ensure that no pets or other animals are brought on board the yacht without the consent in writing of Indigo Cruises or of the captain. Guests shall afford each other and the crew due respect at all times. Questions or disagreements have to be settled calmly. If a guest commits any offence against the laws and regulations of any country which results in any member of the yacht’s crew being detained, fined or imprisoned, or the yacht being detained, seized or fined, the responsible guest shall indemnify Indigo Cruises and the crew members against all loss, damage and expense incurred. It is specifically understood that the possession or use of any illegal drugs or weapons (including particularly firearms) is strictly prohibited on board the yacht and failure to comply shall be sufficient reason for Indigo Cruises or the captain to terminate the contract forthwith without refund or recourse against Indigo Cruises. 
     

  12. Captain’s Discretion 
    To ensure the safety of guests, crew and the yacht at all times, the captain’s opinions and decisions will be considered final and undisputable. XIII. Complaints Should a guest have a complaint during the trip, he or she is to inform the captain of the yacht. The captain will do the utmost to rectify the problem. If the outcome is not satisfactory, the guest will have to inform Indigo Cruises in writing within 30 days after the end of his cruise, either directly or via his or her local agent. The matter will be viewed and should it be deemed fair, the guest will have his or her trip partly or wholly reimbursed. Complaints, which have not first been expressed during the cruise and addressed accordingly by the captain, will not be taken into consideration. To handle complaints, Indigo Cruises requires the original letter from the guest, signed by the guest. In case of legal disputes, the law of Thailand shall apply. Any dispute, controversy or claim relating to the contract shall be resolved in English.